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Email: contact@bankingombuds.ca Mail: ADR Chambers Banking Ombudsman, P.O. Box 1006, 31 Adelaide Street East, Toronto, Ontario M5C 2K4 Telephone: 1-800-941-3655 Fax: 1-877-803-5127 Tangerine may provide direct access to your account(s) by one or more of the following methods: (a) electronic communications through this Tangerine website; (b) make telephone calls or press the keypad to communicate with a Tangerine partner or the Tangerine Interactive Voice Response System;(c) Electronic Loan Account Communications via Automated Teller Machines (ATMs) and Point-of-Sale Direct Payment Terminals;(d) Other devices or devices that Tangerine may designate for direct access. Email (English): theclientresponsegroup@tangerine.ca Email (French): groupedecommunication@tangerine.ca Email: Tangerine Client Response Group, 3389 Steeles Avenue East, Toronto, ON M2H 0A1 Fax: 416-758-5297 or toll free: 1-877-505-3240 The Office of the ADR Chambers Banking Ombudsman (ADRBO) was retained by the bank to impartially investigate an unresolved banking complaint. You may contact ADRBO if no response has been received within 56 days or if you are not satisfied with the result provided by the CCAA. If you are not satisfied with the investigation conducted by the Tangerine GRC, you may submit your complaint in writing to the Customer Complaints Appeals Office (CASI). The OACC impartially investigates customer complaints with Scotiabank and its national subsidiaries, including Tangerine Bank, at the customer`s request. Mandarin can also be emailed to info@tangerine.ca. However, this should only be used for general inquiries, as it is not considered a form of secure communication. To protect our customers, we ask that you call one of our agents directly to discuss account-specific details.

For lawyers only. If you are a customer, please visit tangerine.ca. Email: CCAO@scotiabank.com Email: Customer Complaints Appeals Office, 44 King Street West Toronto, ON M5H 1H1 Phone: 1-800-785-8772 Fax: 1-866-787-7061 I can bank whenever and how I want Digital channels – website, mobile app “Earning and maintaining the trust of our customers is a priority for us. We want to build long-term relationships with them by building banking solutions that matter to them and listening to what they need,” said Gillian Riley, President and CEO, Tangerine Bank. “Awards like this remind us to continue to strive to create better customer experiences and continuously improve so we can help our customers focus on their financial future.” Here are some of the ways Tangerine continues to build trust and provide better service to our clients: Another win in credit card satisfaction: Tangerine recently won the 2022 J.D. Power Canada Credit Card Satisfaction Ranking #1 in two factors: credit card terms and communication. Customers are looking for flexibility in their finances, and the Tangerine Money-Back Credit Card allows you to choose your own reward spending categories based on your budget. Give clients peace of mind: Privacy and security are top priorities for Tangerine. Your money and personal information are safe here. Our security features are top-notch, and we continue to make improvements to make them even better. Commitment to what matters to clients: Tangerine products are designed to align with the values and needs of their clients, such as Tangerine Investments` Global Socially Responsible Portfolios, launched in January 2022.

Portfolios exclude companies based on socially responsible investment criteria, allowing clients to feel comfortable investing (see prospectus for details). Engaging the communities it serves: Tangerine`s Project Forward™ initiatives aim to bring youth together and give them inspiration, motivation and encouragement to make positive changes in their lives. More information about J.D. The 2022 Power Retail Banking Satisfaction Study can be found at www.jdpower.com/pr-id/2022147 About Tangerine Bank AD Tangerine Bank is a leading digital bank that provides Canadians with simplified banking services in their daily lives. With more than 2 million customers and more than $40 billion in total assets, it is one of Canada`s leading digital banks. Tangerine Bank offers flexible and accessible banking, innovative products and services, fair fees and award-winning customer service. From savings accounts, free daily cheques, credit cards, GICs, RSPs, TFSAs, mortgages, loan products and mutual funds through its subsidiary Tangerine Investment Funds Limited, Tangerine Bank offers the everyday banking products Canadians need. Through Tangerine Project Forward™, Tangerine is committed to strengthening communities through programs and initiatives that foster trust, leadership and acceptance among young Canadians.

With more than 1,200 employees in Canada, the bank`s presence extends from its website and mobile banking app to its 24/7 contact centres and head office in Toronto. Tangerine Bank was founded in 1997 as ING DIRECT Canada. In 2012, Tangerine was acquired by Scotiabank and operates independently as a wholly-owned subsidiary. About Tangerine Investment Funds Tangerine Investment Funds are managed by Tangerine Investment Management Inc. and are only available through opening an online mutual fund account with Tangerine Investment Funds Limited. Both companies are wholly owned subsidiaries of Tangerine Bank. Tangerine Investment Funds Limited is the principal distributor of Tangerine Investment Funds. About J.D. Power J.D. Power is a global leader in consumer insights, consulting, data and analytics. As a pioneer in using big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D.

Power has been providing concise industry insights into customer interactions with brands and products for more than 50 years. The world`s largest companies in key industries rely on J.D. Power to guide their customer-centric strategies. AD AD J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company`s commercial offerings, visit JDPower.com/business. Tangerine is a registered trademark of The Bank of Nova Scotia used under license. Tangerine Investment Funds are operated by Tangerine Investment Management Inc.

and are available by opening a mutual fund account with Tangerine Investment Funds Limited (“Tangerine Investments”). Tangerine Funds are exclusive and sold solely by Tangerine Securities. These companies are both wholly owned subsidiaries of Tangerine Bank. Commissions, trailing commissions, management fees and fees may be associated with mutual fund investments. Please read the prospectus before investing. Mutual funds are not guaranteed or insured by the Canada Deposit Insurance Corporation or any other government deposit insurer, their values change frequently and past performance cannot be repeated. *The full list of exclusions can be found in the fund`s prospectus available at www.tangerine.ca/en/products/investing. SOURCE Tangerine Bank Tangerine is a Canadian direct bank and a subsidiary of Scotiabank. It offers no-fee chequing and savings accounts, guaranteed investment certificates, mortgages and mutual funds. Tangerine Bank is a commercial bank based in Toronto, Ontario.

The bank offers standard commercial banking services such as checking accounts, savings accounts, loans, mortgages and retirement plans for individuals. The bank also offers investment services and corporate savings accounts. In addition, Tangerine invests from its mutual funds through its subsidiary Tangerine Investment Funds. The bank was founded in 1997 and is a subsidiary of The Bank of Nova Scotia. Our chatbot is quite smart and contains a lot of general information. You can also log in to request specific answers about your banking transactions. This information is available on the PitchBook platform. To explore Tangerine Bank`s full profile, request access.

Learn how to stay safe from fraud. We know your time is valuable and we want you to have your questions answered as soon as possible. Here are some ways to get information: If you think your security is at risk or want to report fraud, call us at 1-888-826-4374.